Customer Service Representative

Job description

Job title: Customer Service Representative Contract Type: Full Time Permanent, subject to 6 months' probation Location: Claregalway, Co. Galway: Salary: €30,000 per annum, paid monthly Culligan Home Ireland, a leader in the water treatment, is seeking a customer-focused and reliable Customer Service Agent to join our growing team. In this vital role, you will be the first point of contact for our customers, providing outstanding support and assistance across our range of water treatment services and solutions. You’ll work in a fast-paced environment, resolving issues, managing service bookings, and ensuring customer satisfaction. If you’re passionate about helping people, have excellent communication skills, and enjoy working as part of a supportive team, we’d love to hear from you. Core role and responsibilities: - Respond to customer inquiries promptly, professionally, and with empathy via phone, email, or CRM platforms. - Manage service bookings and product orders, including routing vans and coordinating with field technicians. - Process customer accounts, update records, and ensure accurate data entry. - Troubleshoot and resolve customer issues or complaints to a satisfactory c...