Manager Account Program Management

Job description

Vertiv has a transformational opportunity for a Manager, Account Program Manager in Westerville, OH who will work with sales partners to create and manage orders, manage order changes, provide communication to customers and stakeholders, and manage invoice generation. From the time a sales quote becomes an order, until the invoice is approved and paid by the customer, the Customer Service Project Coordinator is responsible for the workflow. RESPONSIBILITIES: - Coordination with the planning team to schedule production dates. - Communication with customers and process partners regarding order status, changes to schedule or issues to resolve. - Proactive management of customer needs through communication and problem resolution. - Utilizes problem solving skills to manage customer orders and ensure applicable policies are followed, terms and conditions are met, escalations are resolved, and invoices are correctly issued. - Coordinates with Operations Management and Supply Chain to meet customer demands against inventory and production schedules. Ensures accuracy and execution of special-order requirements cross-functionally to satisfy customer needs. - Participates and gives input in...