Customer Support Specialist

Job description

For our client in Poland (Warsaw) we are looking for a Customer Support Specialist to join the team in a hybrid working model. Location: Warsaw: Working model: hybrid (4 days/week onsite) Contract type: CoE/B2B: Project duration: 7 months: About the client: Our client is a large, family-owned global business best known for producing chocolate, snacks, pet food, and veterinary services. Founded in the early 20th century, it operates across food, pet care, and health sectors, with many iconic consumer brands sold worldwide. It emphasizes long-term ownership, private governance, and guiding principles focused on quality, responsibility, and sustainability. Key responsibilities: - Handle customer inquiries through multiple intake channels (Phone, Webchat & Tickets) following established procedures and service guidelines. - Support customers across different countries while ensuring high-quality service delivery and clear communication. - Resolve issues efficiently by using internal systems, knowledge bases, and documented workflows. - Guide customers on processes, tools, and services to promote first-contact resolution and self-service whenever applicable. - Maintain professionalism du...