Customer Onboarding Manager

Job description

About the role We're looking for a Customer Onboarding Manager to join the team to help shape how we onboard customers at Quo. We're a remote-first company, but we'd like this role to be based in Toronto — we have a strong local presence there, and teammates who genuinely enjoy co-working days and building community in person. You'll work closely with New Business, Partnerships, and the rest of the CSM team to onboard Quo's SMB, franchise, and high-value customers. Long-term retention starts with activation, and this role sets the foundation for everything that comes after, so you'll be playing a foundational role in setting our customers up for success. You'll thrive here if you build relationships naturally and know how to adapt your approach to each customer's actual needs. Quo is product-led at its core. This isn't a traditional enterprise onboarding role built around rigid processes and scripted calls. You'll use usage signals, customer attributes and customer's goals to shape what each onboarding looks like — blending hands-on 1:1 work with scaled motions like webinars and in-app messaging, knowing when each one is the right tool. Success is ultimately measured by Net Revenue...