Universal Banker

Job description

Division: Retail Banking Department: Various – Branch Network: Reports to: Branch Manager: Status: Non-Exempt: Grade: 5: Salary Range: $20.00 - $27.13: Salary range updated 2/26/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Location: Worcester, MA - 386 Main St Purpose/Objective : Identifies customer needs to make needs-based sales and build customer loyalty. Consistently strives to satisfy customers by providing memorable customer experiences and champions digital engagement. Performs general operational duties, including transactions for checking, savings, loans, and other assigned services. Builds positive customer relations as Bank’s main point of customer contact; maintains working knowledge of established policies and operating procedures. Key Accountabilities: Available to work Saturday hours and travel to nearby offices as required. Percentage of time spent on each area of key accountabilities will vary from branch to branch. Education: Experience: - Customer Service – 50% - Creates an exceptional client experience by demonstrating Berkshire Ban...