Head of KYC and Customer Service – Online Bank

Job description

At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. At Ayvens Bank, we have an opening for a Head of KYC and Customer Service. What are you going to do? Ayvens Bank is a separate reporting entity within the Ayvens group and is responsible for attracting retail deposits in the Dutch and German consumer markets. There is a client base of over 300.000 customers with total assets of more than EUR 14 billion. The purpose of the Customer Operations department within Ayvens Bank (AYB), is to be the primary point of contact for customers and prospects through multiple contact channels. Pro-actively optimizes processes and customer journeys and ensures customer satisfaction on the contact points with customers and prospects. The Customer Operations department is also responsible for the first line of defense in detecting money laundering and financing of terrorism, through assessing the source of funds/wealth of customers and monitoring of transactions. Customer Operations team consist of, 1 Team lead customer service, 8 Senior Customer Operations representatives, a First Line Comp...