Office Manager

Job description

What we offer: Located in our Monona, WI office and reporting to the Branch Manager, our Office Manager is responsible for assisting the Branch Manager and department heads in optimizing the operations of the business units’ service department, construction department, and back-office operations. This role ensures operational efficiency, cost control, workforce management, and customer satisfaction. RESPONSIBILITIES: - Work-life balance. - Career advancement opportunities. - A great manager and/or team. - A compelling work culture and company values. - A sense of purpose and employee appreciation. - Support & Stability & Technology Training: - Office Operations Management - Oversee daily operations of HVAC business units, ensuring efficiency and adherence to company policies. - Implement and standardize operational processes to improve workflow, productivity and customer satisfaction. - Monitor and analyze key performance indicators (KPIs), such as job completion rates, technician efficiency, and customer feedback. Strategy & Process Improvement: - Identify opportunities to streamline operations, improve response times, and reduce downtime. - Implement best practices in job schedul...