Knowledge Management Specialist

Job description

The Knowledge Management Specialist leverages strong clinical knowledge and product expertise to bridge the gap between core development and regional teams via documentation collateral and engagement. This role ensures product adoption by translating complex product features into meaningful guidance and assisting with the feedback loop to the core product team. The ideal candidate is a problem solver with strong communication and instructional skills. Responsibilities: - Develop and maintain high-quality EHR product collateral for stakeholders including sales, implementation, support, training teams, and customers. - Simplify complex product features into clear documentation, videos, diagrams, and other collateral. - Collaborate with agile teams on design, usability, and workflow mapping to improve product experience. - Provide guidance on system capabilities, configuration options, and best practices. - Ensure accuracy and consistency of collateral by reviewing product updates and specifications. - Create and deliver multimedia content for new releases and feature enhancements. - Partner with regional teams to integrate best practices into training programs. Qualifications: - Prac...