Customer Success manager - German/ English Speaker
CyberVadis · Paris, Île-De-France, FR
As a Customer Success manager you are the primary architect of our customers' success. This is a high-visibility role where you will act as a trusted advisor...
Job description
About the Role As a Customer Success manager you are the primary architect of our customers' success. This is a high-visibility role where you will act as a trusted advisor to senior stakeholders, ensuring CyberVadis becomes an indispensable part of their security strategy. You will own the entire post-sales relationship—from strategic onboarding and program expansion to commercial renewals. Your Mission: Strategic Consulting & Program Maturity: Architect Success: Guide customers in implementing and maturing their TPCRM (Third-Party Cyber Risk Management) programs throughout their lifecycle. Business Integration: Partner with clients to ensure CyberVadis is seamlessly integrated into their internal processes and existing toolsets. Expert Advice : Move beyond "tool training" to act as a consultant. Relationship Orchestration & Advocacy: C-Suite Engagement : Build and maintain deep, lasting partnerships with Project Managers, Decision Makers, and Executive Sponsors. Voice of the Customer : Act as the main point of contact, providing both proactive strategic support and reactive project management resources. Build Advocacy : Turn customers into brand ambassadors through consistent val...