Mgr, Technical Account Mgmt

Job description

Manager, Technical Account Management – Digital Media This seasoned leader will manage a team of Technical Account Managers (TAM). TAMs provide proactive technical leadership to customers who have purchased the Elite Adobe Support Plan and who are generally our largest and most strategic customers. What You’ll Do: Lead, mentor, and support a group of 10-14 experienced Technical Account Managers based primarily in Lehi, Utah, with additional members across North America. Set clear expectations, provide regular feedback, and e nsure consistent delivery of team objectives and deliverables. Own overall team performance, engagement, and development. Establish goals and priorities, monitor progress against commitments, and address performance issues promptly and constructively. Hire, onboard, and retain top talent as the team evolves. Create an environment where experienced professionals can continue to grow their technical , customer leadership, and interpersonal abilities. Partner with customers, including senior technical leaders and executives at large enterprise s and Fortune 500 organizations. Participate directly in key customer interactions to strengthen relationships, support co...