Support & Knowledge Transfer Specialist

Job description

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us! At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Support & Knowledge Transfer Specialist to join our team in Australia. The Support & Knowledge Transfer Specialist provides operational system support, develops high-quality documentation, and delivers knowledge transfer activities to ensure system sustainability, user capability uplift, and continuity of service. This is a 12 month contract role. Requirements: What you'll do: - Provide day-to-day support for users, including troubleshooting issues and managing support requests - Monitor system performance and proactively identify and resolve issues - Escalate complex technical issues to appropriate teams where required - Develop and maintain user guides, training materials, and instructional content (written and video) - Deliver...