Senior Principal Customer Engineer

Job description

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential! The Opportunity: "The Senior Principal Customer Engineer operates at the intersection of strategy, architecture, and commercial growth — influencing not just individual accounts but segments, industries, and FICO's platform direction. This role represents the highest individual contributor tier before the Chief Customer Engineer and is reserved for engineers whose impact spans the portfolio. You shape both what customers build and how they operate it at enterprise scale, while beginning to influence how FICO is positioned and adopted across broader customer landscapes." – VP, Customer Success What You'll Contribute: Amplify Customer Outcomes: Act as a strategic trusted advisor to VP and C-suite-adjacent stakeholders, shaping multi-year technology roadmaps and enterprise decisioning strategies anchored on FICO platforms. Lead the highest-complexity, highest-ambiguity engagements end-to-end — spanning architecture, operating model design, and commercial outcomes — and translate complex, cross-f...