Ice Cream Parlor

Job description

The Ice Cream Parlor Manager is a full-time leadership role responsible for the day-to-day operations of our parlor. This individual will be leading a team of part-time employees while delivering an exceptional, community-centered customer experience. Our ideal candidate is a dependable, people-focused leader who is comfortable managing younger staff, thrives in a high traffic environment, and takes ownership in their workplace. Key Responsibilities: - Model outstanding customer service. Handle escalated customer concerns professionally - Monitor product inventory and place orders as needed - Manage high-traffic periods efficiently, maintaining an organized and welcoming environment during peak hours - Foster a positive, trusting, and inclusive workplace for all employees - Build and maintain weekly employee schedules to ensure adequate coverage during all operating hours - Lead the recruitment process for new parlor staff. Maintain appropriate staffing levels to meet customer demand - Uphold standards for cleanliness, food safety, and operational efficiency at all times - Maintain clear and timely communication with staff, leadership, and customers Experience: - Prior experience i...