Patient Access - Communications Specialist II

Job description

Summary Job Description: Job Title: Patient Access – Communications Specialist II Full Time 2nd Shift: Job Summary: Direct incoming calls from the switchboard and patient information lines in a courteous and professional manner. Monitor alarms and emergency telephones in the switchboard and communicate necessary information quickly. Receive and process work orders in a timely and professional manner. Provide information to walk-up visitors and patients in a courteous and professional manner. Job Description: Requirements: Benefits: Full-Time 32 weekly hours (0.8 FTE) - 40 weekly hours (1.0 FTE) - Answer switchboard and information desk telephones in a professional and courteous manner and accurately connecting the caller with either the extension or information they need. - Greet visitors in a professional and courteous manner. - Consistently ensure positive customer interactions - Manages difficult or emotional individual situations - Responds promptly to individual needs - Responds to requests for service and assistance - Fulfills commitments to individuals - High school diploma or equivalent - One year customer service experience - Comfortable using common computer applications...