Service Manager III

Job description

Description Job Description: The Service Manager is responsible for overseeing the daily schedule and efficiencies of the Service Technicians and Department. Other duties include customer relations, reviewing all billing and warranty claims, interaction with the other managers in respect to their warranty and service needs. Responsible for making sure that all Service Technicians are trained to complete the duties they are each assigned. The Service Manager is expected to handle all aspects of the service department to ensure its continued profitability and growth. Requirements: Job Responsibilities (List is not inclusive) · Responsible for the profitability of the Service Department. · Responsible for making sure all the Service Technicians are properly trained to complete each of their tasks and duties as assigned. · Review of service invoices daily for follow up items, accuracy of pricing and neatness of paperwork completion. · Ensure each Service Technician details invoices in a thorough manner, so the customer understands the service rendered and that the problem was resolved. · Order parts and material as needed to complete open service tickets. · Coordinate with dispatch tea...