Remote Triage Team - CMA

Job description

Remote Triage Location: Remote: Join our mission to help transform healthcare delivery from reactive, episodic care to proactively managed patient care that prevents life-changing problems before they happen for patients with two or more chronic conditions. We believe every patient with chronic disease deserves consistent check-ins, follow-up, and support. The position of the Remote Triage Team Member will be to provide telephonic support to the enrolled care management patients through basic triage and care coordination efforts. Remote Triage Team will also assist with pre-authorizations and insurance verifications. When performing telephone triage, the medical assistant should listen attentively, gather relevant information, assess the situation, provide appropriate advice, and document the call accurately as described here: Listen Carefully and Gather Information: The medical assistant must actively listen to the patient's concerns and questions, asking clarifying questions to fully understand the situation. Assess the Urgency: Determine the severity of the patient's condition and whether it requires immediate medical attention or can be addressed with advice or a scheduled appo...