Main - Team Leader
WHSmith · Truro, England, GB
As a Team Leader you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that he...
Job description
As a Team Leader you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us. What being a Team Leader is all about? - Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan. - Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness. - Supporting our colleagues in an environment where everyone feels valued and welcome. - Creating a sense of pride within the store to ensure we are operating safely and legally. What our Store Leadership Team would love to see: - Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV. - Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor. - Flexibility of approach that will allow you to support other stores in the area when needed. - Ability to build strong r...