Support Analyst

Job description

The Support Analyst is responsible for delivering procedural support to all clients through telephone, email, chat, and client portal correspondence. The scope of this job centers around timely resolution of escalated client issues involving a variety of WellSky solutions, including clinical, billing, training, and technical troubleshooting. This opening is with our Home Health & Hospice Support team. If the details below sound like you, we invite you to apply today and join us in shaping the future of healthcare! Key Responsibilities: Support user-facing applications in a fast-paced environment. Provide superior client service and ensure outstanding quality resolutions. Troubleshoot and document solution operations. Complete thorough documentation of issues. Ensure the required response and resolution times are met. Collaborate with and support other team members. Perform other job duties as assigned. Required Qualifications: Bachelor's Degree or equivalent work experience At least 0-2 years relevant work experience Job Expectations: Willing to work additional or irregular hours as needed Must work in accordance with applicable security policies and procedures to safeguard company...