Claims Officer – Piranha Risk Group

Job description

About Us: Piranha Risk Group is a dynamic and growing commercial SME brokerage, proudly part of the Envest Group and Aviso Group Partners. We work with a diverse range of businesses, providing tailored insurance solutions and trusted advice. Our team is known for being fun, hardworking, and fast-paced, with a strong focus on collaboration, client outcomes, and delivering a standout claims experience when our clients need us most. About the Role: We are looking for an experienced and resilient Claims Officer to join our team. This is a key client-facing role where you’ll manage claims end-to-end, acting as a trusted advocate for our clients and ensuring the best possible outcomes. You’ll work closely with brokers, insurers, clients, and service providers, playing a crucial role in delivering a smooth, professional and supportive claims experience. Key Responsibilities: - Manage the end-to-end claims process across general insurance portfolios (predominantly commercial SME clients) - Act as the primary point of contact for clients throughout the claims lifecycle - Liaise with insurers, loss adjusters, assessors, and other stakeholders to drive timely claim resolution - Provide clear...