Marcus by Goldman Sachs, Delivery Issues Resolution and Management, Associate - Richardson, TX/Draper, UT

Job description

Marcus by Goldman Sachs As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing high-yield savings accounts and Certificates of Deposit (CDs) directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers, and is recognized as the largest pure online bank, delivering a fully digital experience without physical branches. ABOUT THE ROLE We are seeking an experienced operations manager manage our Issues Management operations within the Asset Wealth Management team. In this role, the candidate will look to strengthen our monitoring and collaborate with various stakeholders to create innovative solutions to complex issues. Responsibilities: - Assist in remediation planning and identification of issues by monitoring business health and delivering the improvement/process on time. - Assist with providing thorough documentation as needed, to ensure full completion of an event. - Proactively investigate potential issues, with escalation as appropriate. - Work closely with cross functional partners to ens...