Customer Resolution Specialist

Job description

Job DetailsJob Location: OK OKC 39th Expressway - Oklahoma City, OK 73122Job Category: Customer ServiceLooking for a rewarding career in customer service? We just increased our hourly minimum rate! We’re also offering a $1,000 sign-on bonus with a 1-year retention agreement. We’ll provide you with the training needed to be successful! Schedule: 12:00pm - 9:00pm Mon, Tues, Wed, Thur 8:00am - 5pm Saturdays SUMMARY: The Customer Resolution Specialist (CRS) provides exceptional service in the Bank’s Contact Center by interacting with clients over the telephone and through online chat methods. Develops and maintains strong client relationships by recognizing client needs through effective listening skills, asking need-defining questions, using critical thinking skills, and recommending appropriate products or services. The successful CRS demonstrates a strong desire to build client respect and trust through credibility, friendliness, sincerity, empathy, and patience. Excellent communication skills over the telephone and live chats and the ability to handle a large volume of contacts are essential. The CRS role is challenging, and the environment is fast paced, yet rewarding. Our colleag...