HR Operations Specialist

Job description

At Tactile Medical, we specialize in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses. Position Summary: The HR Operations Specialist is a key broad-based HR role to resolve employee inquiries and support the administration of HR policies. This role works with many areas of HR to support employees and managers, help enhance processes and create and improve resources. Serve as a key point of contact for counseling and managing leaves of absence, in partnership with external vendor. Help maintain the HR Service Center knowledge base, ensuring accurate, timely responses to HR inquiries and driving continuous improvement in service delivery. Accountabilities & Responsibilities: HR Service Center Support: - A first point of contact for employee questions on any HR related topics. Respond to inquiries across many HR topics (leaves, policies, payroll, benefits) with accuracy and professionalism, escalating to colleagues or vendors as needed. - Document interactions within the case management system and ensure timely resolution of open cases. - Help track and optimize of HR Service Center processes and technology platforms for c...