IT Support Agent (with French)

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your role: You will support users in resolving everyday technical issues, ensure smooth functioning of their digital tools, and collaborate with IT teams when needed. In this role, you’ll use your language skills and problem‑solving approach while continuously developing your technical knowledge through training. Your tasks: - Providing IT support for users experiencing everyday technical issues in their Digital Workplace - Resolving common enquiries and escalating more complex cases to specialist teams - Ensuring high-quality service by analyzing issues and delivering effective solutions Your profile: What You'll love about working here - Very good knowledge of French and English - Willingness to take first steps in IT - Can-do-it and problem-solving attitude - The ability to talk to...