Senior Quality Manager (m/f/d)

Job description

Job Description Summary In this role, the Senior Quality Manager is responsible for driving quality culture and operational improvements throughout the ITR value stream. Partnering with the regional function teams, this position will be responsible for driving customer experience and operational improvements through Quality Planning, Assurance, Control and Improvement. You will drive a Culture of Quality where quality is built-in to the planning process, enabling teams to do their work right the first time, where processes are followed in execution, where shortcomings and defects are captured as non-conformances, where problems are fed back into the organization for accountability and resolution, and where ideas and lessons learned are captured for future improvement. You will help front-line and back-office teams resolve problems (i.e. NCR, RCA) and act as an experienced culture change agent with a track record of delivery. As the face to the customer, you will assure that customer quality requirements are captured during tendering and considered during outage execution. You are acting as point of contact for quality & lean to drive improvements and issue resolution based on custo...