Customer Experience Representative

Job description

About the Role: The Customer Experience Representative (CER) is responsible for providing best practice customer service primarily via inbound calls and email correspondence made to the Customer Experience Team, within a high-volume environment. - Full Time position (35 hours/week) - Ongoing opportunity - Office based in Penrith Key areas of responsibility include: - Providing first contact resolution predominantly for Link Wentworth tenants, clients, and other customers general enquiries providing expert advice, information, and services to client enquiries relating to Social Housing, Affordable Housing, and Housing Pathways applications - Providing a customer-focused service and ensuring customer satisfaction through the efficient response to enquiries and requests and completing customer satisfaction and feedback processes - Responding efficiently to all responsive maintenance requests and issues and allocating work to relevant contractors in line with responsive maintenance policy and procedures - Supporting Link Wentworth in meeting its business and compliance requirements by keeping accurate and timely records Who we are looking for: The ideal candidate will have: - Demonstra...