Written Support Specialist

Job description

We're looking for rockstars to join our 11:00am-7:00pm Mon-Fri crew and our 12:00pm-8:00pm Mon-Fri crew! Whether you come from a background in customer service, retail, or hospitality, you can be successful in this role. We don’t require a particular degree, but we’re looking for translatable skills and relevant expertise. Specifically, we’ll be looking for the following qualifications: Experience navigating mortgage software/CRM systems, Encompass, Outlook At least 6 months of experience as a customer service representative or similar role Working knowledge of any of the following: PC, Mac, Android, Apple or Linux systems About The Role: As a Written Support Specialist, you’ll be the go-to person for helping borrowers through email, web chat, and social media—making sure they get the answers and support they need in a friendly and informative way. You’ll handle inquiries, provide accurate information, and keep detailed records of all interactions. While you’ll be guiding borrowers through the process, you’ll follow company policies and industry guidelines, which means no taking loan applications or discussing loan terms. Here’s a snapshot of what you’d be doing: Being the first po...