Junior Technical Account Manager (Italy)

Job description

Job Summary You may be thinking -- What is a Junior Technical Account Manager at Red Hat? The Junior Technical Account Manager (JTAM) is focused on building foundational knowledge of Red Hat's products and support processes. This role contributes to customer satisfaction by ensuring timely resolution of basic technical challenges, building a solid understanding of customer environments. The JTAM follows detailed instructions and standardized procedures, applies basic troubleshooting, customer interaction skills, and focuses on technical issues and requests of minimal complexity and requests whilst working under close supervision. This role develops judgment in prioritizing customer issues and contributes to a positive team environment through knowledge sharing and technical account management support. In other words, a Junior Technical Account Manager at Red Hat can be you… Do you thrive on solving complex problems and explaining technical concepts in an engaging way? If so, this is your chance to launch your career at the cutting edge of enterprise open source! What you will do: During your first year as a Junior Technical Account Manager, you’ll participate in the FASTER Program...