Customer Success Manager - Americas

Job description

Location: Fully remote in the US (eastcoast hours) As a Customer Success Manager at Avinode Group, you will be the trusted partner for a portfolio of our customers helping them drive measurable value from our products, find solutions, and achieve long-term success. You’ll work with various segments, from high-touch accounts to digitally managed longtail customers, adapting your engagement approach to meet their needs. This is not a behind-the-scenes role, you must enjoy interacting with customers, building trust, and proactively reaching out even when it takes persistence. You’ll be responsible for managing account health, identifying risk and expansion opportunities, driving adoption, and supporting retention and advocacy across your book of business. Responsibilities: - Own the post-sale customer relationship: act as a strategic partner, advisor, and advocate for your accounts. - Drive product adoption, user engagement, and business value across your portfolio. - Proactively manage customer health and create action plans to mitigate churn risk. - Use data to inform your customer strategy, including CHS, usage trends, and key milestones. - Collaborate closely with Account Managers...