Customer Service Representative

Job description

Description Join a team that values your expertise and your community. At Pathfinder Bank, you are not just an employee. You are a valued member of a team that takes pride in helping local businesses and communities grow. When you join us, you become part of a people first culture built on respect, development, and service. We offer: - Competitive compensation and benefits, including health coverage, 401(k) with company match, and generous paid time off - A commitment to career growth and internal mobility - A community focused culture with paid volunteer opportunities - A supportive team that truly values your contributions Summary/Objectives: Fosters a positive and professional customer service experience during all interactions with customers, co workers and third party relationships while adhering to proper customer identification procedures, confidentiality and data protection requirements. As part of the branch team, this position is responsible for processing customer transactions, supporting daily branch operations, and delivering an exceptional customer experience. This role supports branch performance by identifying customer needs, making appropriate referrals, and mainta...