Account Manager - Lafayette, IN

Job description

Company Description At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community, and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work . Job Description: JOB POSITION SUMMARY: The Account Manager – serves as the single point of contact (SPOC) for all commercial, technical, and strategic engagement at our customer's Lafayette facility. This role owns the end-to-end customer relationship, ensuring alignment between Caterpillar stakeholders and internal teams across sales, service, engineering, modernization, and project execution. The primary objective is to protect and grow the customer account by delivering consistent customer experience, proactively identifying risk, and driving long-term service and lifecycle strategies across the crane and lifting equipment fleet. KEY RESPONSIBILITIES: 1. Account Ownership & Customer Relationship Leadership 2. Strategic Account Planning & Lifecycle...