Oracle Cloud Support Analyst

Job description

Savannah River National Laboratory (SRNL) is seeking an Oracle Cloud Support Analyst to join our federal systems team supporting Oracle Cloud Fusion Government (ERP/HCM/Procurement) and Oracle Cloud Infrastructure (OCI). The candidate will provide Tier 2–3 application and integration support, assist with configuration, troubleshoot user and system issues, and ensure compliance with federal security and audit standards. - Monitor and resolve Oracle Cloud Fusion incidents and service requests across ERP/HCM/SCM modules. - Troubleshoot and resolve issues related to roles, workflows, timecards, payroll, and procurement configurations. - Support integrations via HCM Extracts, HDL, FBDI, REST/SOAP APIs, and Oracle Integration Cloud (OIC). - Maintain and adjust security roles, duty assignments, and audit policies using Fusion Security Console. - Coordinate sandbox testing, validation, and promotion to production environments. - Collaborate with OCI infrastructure teams for performance tuning, monitoring, and configuration. - Develop ad hoc reports using OTBI and BI Publisher; assist business users with reporting needs. - Ensure compliance with FedRAMP, FISMA, and NIST 800-53 policies in c...