Field Support Liaison

Job description

What will your job look like? The Field Support Liaison serves as a critical field-facing role supporting MTM’s Non-Emergency Medical Transportation (NEMT) operations under the Virginia DMAS contract. The position supports the onboarding, education, and ongoing compliance of drivers, acting as an in-person extension of MTM operations within assigned regional offices and territories. The Field Support Liaison is responsible for delivering required in-person training, conducting vehicle inspections and field audits, validating driver identity, and accurate record keeping within MTM systems, including TIMS (MTM Link). Location: This role is a combination of in office in Manassas, VA (10550 Linden Lake Plaza, Manassas, VA 20109) and field work. What you’ll do: Driver Onboarding & Training Conduct in-person driver onboarding and recertification training, including but not limited to: Passenger Assistance and Safety (PASS) Training, Basic First Aid, Defensive Driving, and Virginia DMAS-required driver education topics Ensure drivers demonstrate understanding of safety, passenger handling, and compliance expectations prior to being cleared for service Provide ongoing education and correct...