Service Writer - 2nd Shift

Job description

Service Writer - 2nd Shift Department: Service: Employment Type: Full Time: Location: Milwaukee: Compensation: $55,000 - $65,000 / year Description: Perform Service Department billing function and work closely with Service Department Personnel and Customers as a support person. Responsibilities: - Maintain positive customer relations - Calling for authorizations of needed work - Assist in pre-printing final customer invoices and close RO’s when needed - Meet and exceed Sales and Profitability Objectives based on the Business Plan - Marketing of Service Dept.; Up-selling work from inspection sheets - Maintain Over-aged Warranty to $0 over 60 Days - Open repairs orders for customers by phone or at the service counter - Assist in obtaining 90% or greater direct time on paying jobs - Write accurate estimates for needed repair work and communicate effectively to the customer - Ensure detail accuracy for all repair orders - Achieve overall tech efficiency average of 96% or greater by flat rating all jobs prior to starting on the repairs and monitoring progress of repairs - Monitor lube account - Other duties as assigned by the Manager Qualifications: - A high school diploma or equivalent...