Lead/Principal Procurement Manager
Parloa · Berlin, DE
About Parloa Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI acceler...
Job description
About Parloa Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like IKEA and Booking.com already deploying Parloa at scale. About the role: Join us in redefining customer experience through Agentic AI—and make sure our commercial foundation scales just as fast as we do. As our Lead/Principal Procurement Manager , you will build and lead a modern, business-enabling procurement function that balances commercial rigor with operational speed. You’ll own our global procurement strategy across direct and indirect spend, establish scalable processes, and drive value through smart negotiations, strategic supplier partnerships, and disciplined spend management—without becoming a bottleneck to innovation. Areas of ownership: - Own and execute Parloa’s global procurement strategy across all direct and i...