Program Support Specialist

Job description

Job Description TBI Program Manager – Program Management Support Services Location: Pacific Regional Medical Center (PRMC) Citizenship: U.S. Citizen (required) Employment Type: Contract Overview: The TBI Program Manager provides administrative and program management support for the Traumatic Brain Injury (TBI) Program across PRMC Military Treatment Facilities. This position ensures coordinated patient care, compliance with DoD/DHA policies, and efficient clinic operations. Minimum Requirements: No certifications, licensure, or board certification required beyond BLS if applicable. - U.S. Citizen - Bachelor’s degree in Healthcare or Healthcare Management (no equivalency allowed) - Proficiency in Microsoft Word and Excel - Fluent in English; strong communication skills - Ability to sit/stand for extended periods Key Responsibilities: - Manage the PRMC TBI Program and support ~4,820 administrative actions annually. - Ensure smooth beneficiary check‑in, scheduling, and follow-up coordination. - Implement and monitor DoD, DHA, and MEDCOM TBI policies and procedures. - Develop and maintain program Standard Operating Procedures (SOPs) . - Maintain communication with staff, leadership, fam...