Training & Support Consultant

Job description

Location: Remote - Australia Purpose: This role of Training & Support Consultant ensures our valued clients receive a world-class experience by providing them with support and training regarding product functionality, new features, updates, and troubleshooting. As a Training and Support Consultant at Newbook, you will play a dual role in delivering exceptional customer support and providing training to our clients. Your primary responsibility will be to handle incoming phone calls and support requests from customers seeking assistance, whilst also conducting training sessions to educate clients on the effective use of our products and services. Your ability to provide superior support and training will be instrumental in ensuring customer satisfaction and maximizing the value they derive from our offerings. Key Responsibilities: Client Support - Troubleshoot technical problems customers encounter, guiding them through step-by-step solutions, and employ active listening to fully understand customers' needs and provide accurate solutions. - Offer ongoing support to clients after the live day, helping them troubleshoot issues and optimize their use of the company's solutions. - Serve...