Epic Systems Analyst - Willow Ambulatory

Job description

Company: enGen Job Description: JOB SUMMARY This role is responsible for the design, build, implementation, and support of the Epic Willow Ambulatory application, with a primary focus on retail and outpatient pharmacy operations within a complex healthcare organization. The analyst partners closely with Retail Pharmacy Operations, Pharmacy Leadership, Revenue Cycle, and IT teams to ensure efficient, scalable, and reliable medication workflows that support patient access and business continuity. The Willow Ambulatory analyst supports retail pharmacy workflows including prescription processing, dispensing, charging, inventory, and point ‑ of ‑ sale – related integrations. This role operates in a high ‑ volume, production ‑ focused environment where system stability, turnaround time, and operational accuracy directly impact patient experience and pharmacy throughput. While the role is primarily focused on Willow Ambulatory, there is opportunity for periodic collaboration and knowledge sharing with the Willow Inpatient team to support enterprise alignment, shared medication records, and cross ‑ application initiatives. ESSENTIAL RESPONSIBILITIES: Retail Pharmacy Application Support: De...