Front Desk

Job description

Front Desk / Spa Concierge San Jose - Burke Williams Spa Part Time / Full Time: Our Mission: We exist to transform your day. Why Burke Williams?: We are a family-owned business committed to taking care of you while you take care of our guests providing them with the highest level of customer service. Open for almost 40 years, Burke Williams demonstrates stability, so even in the toughest times, you can focus on doing what you do best. What We Expect: A passion for creating a memorable and unique experience for others, the Front Desk Agent/Spa Concierge is empowered to move about the spa floor, to take initiative and create extraordinary guest interactions. - Build relationships and connection with spa guests - Manage point-of-sale, handling credit card and cash transactions - Ensure guests are picked up on time for services with the appropriate service provider - Offer and demonstrate expert knowledge of membership programs, gift card specials, spa services, and retail items to help your guests enhance their wellness journeys - Communicate early and often with guests, co-workers, and management, liaising between the front-of-house, back-of-house, management, and everyone in between...