Director of Telecommunications

Job description

POSITION SUMMARY: The Director of Telecommunications provides strategic and operational leadership for the organization’s enterprise-wide telecommunication systems, including RingCentral, Avaya, and Cisco platforms. This role is responsible for developing and executing a comprehensive contact center strategy that supports clinical operations, enhances the patient and member experience, and promotes efficient staff collaboration across hospital campuses, ambulatory sites, and health plan service teams. The Director will also lead the modernization of voice and contact center platforms, playing a key role in both care delivery and health plan operations such as member services, claims, provider relations, and utilization management. A critical component of this role is integrating telephony and mobility platforms with clinical and business systems, ensuring that communication tools support the organization’s broader digital transformation goals. The Director will also work in close partnership with IT Operations to provide strategic direction for the organization’s enterprise mobile device program, with a focus on supporting clinical, operational, and administrative workflows. Positi...