Customer Experience Office Manager

Job description

Responsive recruiter Benefits: Customer Experience Office Manager (Office Manager / Customer Service / Operations) Floor Coverings International Location: 7 Easter Court, Owings Mills MD 21117 Job Type: Full-Time Pay: $50,000–$60,000 per year + Bonus Opportunities Ideal Start date: Between June 15-29, 2026 Ready to be the driving force behind a growing business? Floor Coverings International, a locally owned and fast-growing flooring and home improvement company, is looking for a Customer Experience Office Manager to take ownership of daily operations, customer experience, and scheduling. In this role, you’ll be the central hub of the business — keeping everything organized, supporting the team, and ensuring every customer has a 5-star experience from start to finish. - Bonus based on performance - Company parties - Competitive salary - Free uniforms - Opportunity for advancement - Paid time off - Training & development Key Responsibilities: Customer Service and Client Experience: - Serve as the primary point of contact for customers via phone and email - Deliver a consistent 5-star customer experience from initial inquiry through project completion - Convert inbound leads into sch...