Customer Contact Center Representative (Vansant, Classified)

Job description

Title: Customer Contact Center Representative (Vansant, Classified) State Role Title: Admin and Office Spec III Hiring Range: $37,945: Pay Band: 3: Agency: Virginia Employment Commission: Location: VANSANT CCC: Agency Website: https://www.vec.virginia.gov/: Recruitment Type: State Employee Only - E Job Duties: Working in a fast-paced call center environment, the Customer Contact Center Representative plays a vital role in helping Virginians access unemployment benefits by professionally responding to calls, emails, faxes, and mail from claimants, employers, and staff to ensure agency first pay and timeliness goals are met. This is accomplished by using automated systems to review, enter, and update claim information that supports case management, adjudication, timely payment of benefits, quality control, and reporting and tracking. This position is responsible for accurately completing claims filing and backend processes, processing employer separation reports, gathering required statements, resolving claimant issues, performing identity verification, detecting and reporting fraud or overpayments, and providing excellent customer service during every interaction. Join the Virginia...