Service Product Analytics Team - Quant Analytics Senior Associate

Job description

Join a team of a talented, highly motivated individuals with strong data analysis and strategic thinking skills to support advanced analytics projects across Operations functions, channels and products. As a Quant Analytics Senior Associate, within our Service Product Analytics Team, you will be responsible for deriving insights about our customers’ journey across Service Operation by developing and implementing innovative strategies and advanced analytics solutions to improve the customer and service agent experience and work collaboratively with all functional teams across Operations as well as Strategic and Analytics teams. Job Responsibilities: - Support and lead partnerships with key Area Product Owners and Product groups with strong understanding of business drivers, underlying data and processes for the demand mitigation programs by providing data and analytics leadership across the servicing organization - Lead development and reporting of Ops performance metrics & KPIs. Use analytical tools such as trend analysis, segmentation, optimization, and other techniques to improve business function performance. - Analyze customer interactions and events across a variety of channel...