IT Support Engineer - Tier 2

Job description

What's the role about? I T Support Engineer - Tier 2 Full time, Permanent: Salary: up to £40,000 per annum + annual company bonus Working: Monday to Friday, 35 hours per week Location: Farringdon, London EC1R (On-site): Onboarding: Initial training at Winnersh HQ, Berkshire RG41 (Travel Expenses/Accommodation paid) As an IT Support Engineer at Smollan, you will be the backbone of our Farringdon office’s technical operations. This isn't just about closing tickets; it’s about providing high-touch service, identifying trends to prevent future issues, and acting as a technical escalation point within our Helpdesk team. You’ll have the autonomy to work solo on projects while remaining a vital part of a collaborative national team. What You'll Be Doing: Service Excellence: Manage the full lifecycle of IT tickets, ensuring all issues are resolved or escalated within SLAs while keeping users updated. Technical Support: Install, maintain, and troubleshoot hardware (PCs, Laptops, Printers) and software environments. Infrastructure & MDM: Use Microsoft Intune for device deployment and manage Active Directory (On-prem & Azure) environments. Process Improvement: Identify recurring technical "pa...