Manager, Service Delivery Management

Job description

CorporateAt ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. Job Summary: The Manager of Service Delivery Management, reporting to the Senior Manager of IT Service Management (ITSM) will lead and coordinate intake, triage, and delivery for undefined or cross-functional IT initiatives (Project "LITE"), while also ensuring alignment with established ITIL-based Service Delivery Management practices. This role serves as a key point of contact between the business and Global IT, providing clarity of requirements, effective prioritization, and consistent communication across both project-oriented and operational service work. The role will require the Service Delivery Manager to directly lead & manage the Service Delivery Team, oversee a portion of the Global IT technology pipeline, ensuring that Project LITE initiatives are appropriately assessed, prioritized, and transitioned into delivery or operational...