Senior Application Advisor – HB / PB Claims Specialist

Job description

Make a difference. Be happy. Grow your career. SENIOR APPLICATION ADVISOR - MANAGED SERVICES: The Senior Application Advisor - Managed Services provides expert Epic EHR design, build, testing and advanced troubleshooting services for Nordic clients while overseeing customer engagements and mentoring other Managed Services team members. They have the technical and soft skills to navigate any situation related to their application and guide internal, and customer teams, to a resolution. Key Responsibilities They will be responsible for, but not be limited to: Technical - Performing expert-level troubleshooting and problem-solving to ensure the integrity, integration, and stability of Epic applications for Nordic’s complex customers - Fulfilling system requests from customers by performing issue analysis within their application and across other integrated applications and systems, translating needs into detailed requirement specifications, and performing system build and testing - Anticipating the impact of changes to other applications and systems and taking necessary steps to manage those impacts - Guiding and performing proactive in-depth analysis of workflows and system setup, an...