Customer Solution Specialist - France

Job description

📍 This position is based in our HQ in Eindhoven (Hybrid work model: at least 2-3x a week at the office) Your mission (should you choose to accept it) 🎯 As a Customer Support Consultant at Sendcloud, you’re more than a problem-solver; you’re a guide, a coach, and sometimes even a tech magician 🪄 for our customers. Every day, you’ll help our B2B e-commerce customers navigate a variety of challenges, from software questions to shipping logistics and financial matters. Never a dull day! You’ll interact with customers across multiple channels; calls, chats, and tickets, and ensure every interaction is professional, helpful, and human. You don’t like to just give answers; you empower customers to make confident decisions on their own, transforming them into true shipping experts. 👨‍💻 But your role isn’t just reactive. We love ideas, and you’ll be encouraged to spot patterns, suggest improvements, and help shape how we deliver world-class customer experiences. 💡Based on your interests, you’ll also get opportunities to grow, develop new skills and when you’re ready; explore areas like process optimization, product knowledge, or areas like training and quality assurance. Why join us? 🧐: Joi...