Senior Business Associate

Job description

Citibank, N.A. seeks a Senior Business Associate for its New York, NY location. DUTIES: Deliver and support end-to-end business enablement activities for a global Technology Production Support portfolio, ensuring operational consistency, workforce coordination, and adherence to enterprise governance standards. Facilitate resource planning and execution processes by coordinating forecasting, data reconciliation, and headcount reporting to maintain accuracy across systems and support organizational decision-making. Enable hiring and workforce movements by coordinating with Finance, HR, the Staffing Office, and other support functions to manage hiring plans, backfills, GLF submissions, and attrition tracking. Maintain and enhance reporting tools, dashboards, and governance frameworks used to monitor financial performance, workforce metrics, and productivity outcomes. Support senior management through preparation of analytical summaries, performance insights, and operational reporting that enhance transparency and alignment with business objectives. Strengthen business management routines by identifying opportunities to streamline workflows, improve data quality, and standardize proces...