Banking Services Group Leader II - Retail Servicing

Job description

Overview: Guides workflow, manages exceptions, assists in process improvement and related projects within Retail Servicing. Primary Responsibilities: - Monitor work flow and serve as liaison between assigned Retail Servicing unit and management. - Provide training and coaching to assigned Retail Servicing team on daily work functions and approve work of assigned team. Assist with onboarding new hires. - Assist with production work on an as needed basis. - Complete daily production reporting for assigned Retail Servicing team. - Maintain currency of team procedures; complete quality assurance control reviews of team activities to ensure adherence to these procedures. - Participate in special projects as assigned. - Manage and provide guidance on exceptions occurring within the team. - Identify opportunities and assist with implementation of approved process improvement efforts for assigned team. - Reconcile the general ledger as required by assigned area. - Approve daily team productivity reports, ensuring they accurately reflect team activity. - Research and resolve routine internal and external customer issues and escalations within assigned area. - Understand and adhere to the Co...