Senior, Operations Specialist

Job description

I. Job Summary Provides advanced clerical and administrative support to departmental Managers, and assists in coordinating all aspects of daily operations, including recording and reporting data. This senior level specialist is more experienced in an administrative / operational support role and may be expected to perform at a higher level of responsibility and with minimal supervision in comparison to the entry-level specialist position. Duties and tasks are varied and may be somewhat complex. Resolves most questions and problems and refers only the most complex issues to higher levels. II. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. - Assists in troubleshooting and resolving safety, service, and operational issues. - Creates, distributes, and closes-out customer tickets on a daily basis. - Maintains and distributes department related information on a daily basis. - Communicates with other supervisors and managers about operations and/or dispatch issues. - Completes and maintains a variety of reports as directed by the department manager. - Use...