Customer Loyalty Team Member III - Bank Guarantee and Corporate Lending - Screener III

Job description

Within the Circle Bank Guarantees & Corporate Lending , there are two separate teams responsible respectively for Bank Guarantee products and Wholesale Banking (WB) Lending products. The Bank Guarantees unit consists of four Customer Loyalty Teams (CLTs): Members of the Screening CLT are responsible for analysing, preparing, and forwarding each request or task to the appropriate processing channel, as well as managing the prioritisation of incoming requests. They also fulfil the role of RPA Operator . You report hierarchically to the Circle Lead of Bank Guarantees & Corporate Lending . A day in the life of a Bank Guarantee Customer Loyalty Member IV in the Screening Team You analyse each incoming request, ensure completeness and consistency, and forward it to the correct Production team in ING HUB BE or ING HUB PH. You also process specific documents needed for automated guarantee handling. You work in a constantly evolving environment with new tools, automation, digitalisation, and cross‑border collaboration. - Customer Contact, - Screening, - Production, and - Specialists. Main responsibilities: The required competencies for this role - Analyse incoming requests for consistency a...